Frequently Asked Questions!

General Questions

  • While we always appreciate prior bookings, you can still book with us after the event within a week

  • Our usual time is 6 months from the day we receive your flowers, but things change due to uncertainities as I work alone and lead times can increase upto 10 months

  • Yes, we do offer last-minute bookings for flower preservation, depending on availability. However, to ensure the best results and secure your spot, we recommend booking as early as possible. If you're looking to preserve flowers on short notice, please contact us directly by texting us at 832-507-4850 and we'll do our best to accommodate your request.

  • No, we preserve flowers from all types of events, not just weddings! Whether it's memorial, funeral, a special anniversary, graduation, birthday, or any other meaningful occasion, we are honored to help preserve the flowers that hold sentimental value to you. Our goal is to capture the beauty and memories of your flowers, no matter the event or the emotions attached to them.

  • How soon should we book with you?

    We recommend booking as early as possible to secure your preferred date, especially during peak wedding seasons. That said, we understand that wedding planning can be hectic, and sometimes things come together closer to the big day. If you find yourself booking later than planned, don’t worry—we're happy to work with you, and we can even assist with bookings after your wedding if you're looking to preserve the memories or plan something special post-celebration! Feel free to text us whenever you're ready, and we'll make it work.Item description

  • The best way to contact us is via text message at 832-507-4850 or click on TEXT US below! It's quick, easy, and ensures we can respond to you as soon as possible. Feel free to send a text with any questions or details, and we'll get back to you promptly.

  • We don’t have a Minimum order requirement, but we do ask clients to get at least a Tray or 3D Block along with smaller items. Larger items help better representation of your bouquet and allows me to use a lot of your flowers.

Shipping Questions

  • No, if you're local to Houston, you do not need to ship your flowers! You can drop them off directly at our location anytime between 7 AM and 10 PM, seven days a week. We make it convenient for you to bring your flowers in person whenever it's most suitable for you.

  • If you need to ship your flowers, don't worry! Once you confirm availability with us, we will provide you with detailed shipping instructions and recommend the best methods to ship your flowers at the most affordable rates. We’ll make sure the process is as easy and cost-effective as possible for you.

  • If your wedding is on a long weekend, you can keep your flowers with you until the next business day to avoid any damage or wilting. We recommend storing them in a cool, dry place and following any care instructions we provide to help preserve their freshness. Once the long weekend is over, you can ship the flowers to us, and we’ll begin the preservation process right away. Let us know if you have any questions—we’re here to help!

  • To ensure your flowers remain fresh before shipping, follow these steps:

    1. Keep Flowers Cool: Store them in a cool environment, ideally between 34°F and 38°F, to maintain freshness. Avoid direct sunlight, heat, or drafty areas.

    2. Hydrate Properly: Trim the stems at an angle and place the flowers in clean water with flower food.

    3. Prepare for Packaging: Keep the flowers in water until right before packing.

    4. Avoid Rough Handling: Handle the flowers gently to prevent bruising or damage.

    For packaging guidance, refer to the special instructions we provide.

  • We will contact you once your order is packed and ready for shipment, allowing you to provide your most up-to-date shipping address.

  • We have a concierge team that accepts all packages for me throughout the day, so there is no need to opt for the Signature Required while shipping. However, if you have done so, do not worry!

  • You are responsible for shipping flowers to us, which can range from $50 to $200. We provide special instructions that can help you significantly reduce these costs.

    Additionally, there is a cost to ship your products back, which typically ranges from $20 to $30.

    For more details or assistance, feel free to contact our customer support team.

Product Related Questions

  • Acrylic trays are made of an Acrylic base with resin poured into it, so they have 2-inch walls or lips. Because of the depth, the flowers are not flat, but get a 3D effect,  also they can be used as trays sitting flat on tables or also as keepsakes by standing on their sides. Acrylic trays are more robust and expensive, but accommodate a lot of your bouquet.

    Regular resin trays are made from resin only and are 0.5 inch thick and flat.

    If you have the budget for it, I would highly recommend going with the acrylic tray type.

  • During the preservation process, flowers may undergo natural color changes. Common shifts include:

       - White Flowers: May turn ivory, light beige, or develop a yellowish tint.

       - Red and Pink Flowers: May darken or take on purple or burgundy tones.

       - Blue Flowers: Can lighten or shift towards gray or green hues.

       - Yellow Flowers: May fade slightly or become more muted.

     These changes are a natural part of the drying and resin application process and vary with each flower type.Item description

  • If your flowers arrive damaged, we offer two options to ensure your keepsake is still beautifully created:

    1. We can re-create your bouquet by purchasing replacement flowers at an additional cost.

    2. Alternatively, you can coordinate with your florist to send us a new bouquet.

    Please contact our customer support team for assistance in resolving the issue promptly.

  • To help preserve the beauty of your flowers, we apply specialized techniques to minimize these changes. This may include color-correcting methods, such as selective dyeing, painting, or enhancement processes, to restore vibrancy and balance in the final keepsake.

  • Yes, we can incorporate your photos, charms, or laces into your products. However, this will depend on the type of item you wish to include and the product you select. We recommend choosing 3D blocks or acrylic trays as they work best for adding such personal touches.

  • Large Flowers like Protea, Pincushions, Leucadendron, banksia, etc. cannot be pressed as a whole, in which case I will use petals in your products

  • We carefully select the best blooms to create your keepsakes and strive to utilize all the flowers provided. However, any remaining flowers cannot be returned due to their delicate and brittle nature after processing.

    If desired, we are happy to create additional products to ensure your flowers are fully utilized. For further assistance, please contact our customer support team.

  • Currently, we do not offer the option to add personalizations, such as wedding dates or names, to any of our products.

  • 1.             let me know if you are interested in looking at mock-ups of layouts with your flowers, or I will use my design expertise to create your beautiful products.

    a.             You can check my designs on Instagram @theartkarma

    b.             If you have any specific instructions, please let me know in advance

    c.              I have my own way of being creative and artistic with the flower placements and addition of flakes

    d.             While I would love to include you as part of the design process, please note that these are delicate and brittle flowers and moving them around a lot can damage their structure and affect the aesthetics.

    e.             As designs take significant amount of effort and time, they are charged $100 per order and a maximum of 2 changes

  • 1.             All products are made to order and are unique therefore each set might be slightly different from the one in the photo. The pattern and color ratio may vary.

    2.             This is a handmade product, and while we put our 100% into every design, there is a slight possibility of imperfections, wet spots on flowers and bubbles.

    3.             Please note that flowers do not maintain their original color and texture during preservation, we use our expertise to try our best to preserve them in their best shape and form

    a.             Flower color can darken or fade depending on the type and quality of flowers

    b.             Pink roses will turn slight purple/grey (yellow around center)

    c.              White flowers may turn cream or beige color

    d.             If you have any specific questions about the flowers in your bouquet, please message me

    4.             The appearance of the products is influenced by factors like the initial condition of received flowers, the quality chosen by the florist, and any dyeing or painting processes. I use a proprietary drying process, but since each flower is unique, they can react differently with resin, resulting in varied aesthetics.

    5.             Resin after poured over flowers may or may-not leave wet spots on the petals, it depends on the condition of the flowers I receive

    6.             We use one of the best resins on the market, but please do not place extreme weights on your trays

Store Policies

  • Payment is not required until up to two weeks after we receive your flowers. Please note that once your flowers are received, the order cannot be canceled.

    Additionally, the Drying and Pressing Fee, which also serves as the booking fee, is non-refundable, no exceptions.

  • Yes, you can pay in installments, please contact us for more options.

  • Please only ship the flowers or items you wish to incorporate into the products. We receive a large volume of flowers each year, and it becomes challenging to store and return any additional items. Thank you for your understanding.

  • The typical processing time is 6 months from the day we receive your flowers. However, due to unforeseen circumstances such as medical emergencies or other life events, the process may take up to 10 months. As I work alone and personally handle every single product, I dedicate significant time and effort to designing and creating each keepsake. I sincerely appreciate your understanding and patience.

  • We package our products with the utmost care; however, sometimes accidents can happen during shipping. If your order arrives damaged, please contact us immediately. We will work with you to resolve the issue, which may include repairing or replacing the damaged item.

    To assist with the process, please retain the packaging and take photos of the damage, as these may be required for insurance or claim purposes. For further assistance, feel free to reach out to our customer support team.